As a leading enterprise of VGA cards, Bitland develop, manufacture and sale high quality products, offer related appreciation service to improve productivity and competitiveness. Bitland always put customer service in the first place with heart and soul. Receiving the service concept of “pure-hearted, active, timely, accurate” and leading in service aspect first, midst and last, Bitland provide overall and specialized service for IT customers, including before sale, in sale and after sale.

Service principle: pure-hearted , active, timely, accurate
manner of customer service:
  (1)support before sale:

   a)advertisement propaganda

   b)data delivery

  (2)service in sale:

   a)technical assist

   b)technic question and answering

   c)feedback of customer opinion

  (3)track after sale:

   a)guarantee for replacement in three months after sale, service promises of guarantee repair for three years(exception for the damage caused by customers)

     otherwise, if the customer whose guarantee repair for free is over three years, could also enjoy our company's paid service in the third year from the sale day.

   b)Long-term service, priority of new product extension

promises of customer service
  (1)quality assurance(according to verify standard, product risk and promises fulfillment)

  (2)return and exchange system（flexibility and high efficiency）

  (3)time limit of product arrival(ensure arrival time)

foundation of customer archives
  (1)important customer

  (2)intention customer

  (3)consultation customer

  (4)fixed customer